For Credit Union Small Businesses
Getting Started
What is the Community Marketplace?
A brief introduction to the Community Marketplace and how it connects you to credit union members.
How do I join the marketplace?
A quick guide to onboarding your business and what to expect next.
How do I set up my business profile?
Instructions for entering your business details, uploading images, and more.
How do I set up a discount for members?
Tips for choosing a compelling offer and ensuring it's ready at checkout.
What is the Community Access Pass and how do I accept it?
Learn how members will present their pass and how your staff should respond at checkout.
Redeeming & Reporting Discounts
How do members use the Community Access Pass in-store?
Members show their digital wallet pass at checkout — here’s how your staff verifies and applies the discount.
What if a member doesn’t have their Community Access Pass?
How to handle in-person redemptions when a member can’t show their Community Access Pass.
How do I track or report redemptions?
Instructions for logging how many members redeemed discounts (manually or by POS).
Do I get reimbursed for the discount?
Discounts are member-facing perks you offer voluntarily.
Marketplace Profile Management
How do I edit my business information?
Learn how to change your business name, description, hours, or category.
Can I add multiple locations?
Options for listing more than one storefront if you operate in multiple locations.
What image formats and sizes should I upload?
Best practices for uploading high-quality photos and logos.
FAQs
Is there a cost to participate?
Quick clarification on pricing (spoiler: there isn’t one during the pilot).
How will members find my business?
How the marketplace helps increase visibility to the credit union’s community.
Can I leave the pilot if I change my mind?
Explains how to opt out and what happens to your listing if you do.